Privacy Policy

1. What information we collect

Personal Information (when provided by you)

• Name, email, phone number
• Property address and postcode
• System preferences (solar size, battery brand, etc.)
• Quote requests and booking details
• Purchase and payment details (ecommerce)
• Installer account information (B2B partners)

Energy & Technical Data (Jousto EMS)

• Energy usage data
• Solar generation data
• Tariff and pricing information
• Device automation logs

Website & Analytics Data

• Device and browser information
• Pages viewed and interactions
• Campaign identifiers (e.g. UTM parameters)

2. Marketplace & Installer Lead Matching

When you complete a "Get Me a Quote" or similar form, you explicitly consent to us sharing your details with one matched installer or retailer partner.

Installers receive information solely to respond to your enquiry. They must handle your data in accordance with their own privacy obligations.

3. Ecommerce, Energy Audits & Internal Services

Where you purchase products, book an energy audit, or subscribe to Jousto EMS, we use your information to:

• Process transactions
• Provide support
• Deliver products or services
• Monitor and improve system performance

This data is used for internal business operations and is not sold as personal data.

4. Aggregated & De-Identified Data

Jousto may use de-identified and aggregated data for analytics, research and business intelligence. Examples include:

• Postcode-level demand trends
• Brand preference patterns
• Average system sizes
• Market pricing insights

5. B2B Installer & Partner Data

For installer partners and B2B customers, we collect business contact information, billing information and CRM integration data necessary to operate the marketplace.

We do not sell installer partner data to competitors.

6. Security

We implement reasonable technical and organisational safeguards including:

• Encrypted data transmission (HTTPS)
• Access controls
• Secure hosting environments
• Restricted internal access

No system is 100% secure, but we take protection seriously.

7. Your Rights

You may request to:

• Access your personal information
• Correct inaccurate information
• Request deletion (where legally permitted)
• Withdraw consent for marketing

Contact: [email protected]

8. Overseas Disclosure

Some service providers (e.g. cloud hosting, analytics platforms) may store data overseas. We take reasonable steps to ensure compliance with Australian privacy standards.