Customer communications
- Reply to SMS and email
- Respond to basic customer questions
- Collect missing information
- Organise callbacks
- Confirm appointments
- Keep customers updated
Sales & Admin Coordinator
Someone to keep the sales and admin moving while you run the jobs.
A trained Solar Sales & Admin Coordinator works inside your business, backed by Jousto’s systems, training and support.
Book a Partner Discovery Call
$2,500 + GST per month
Available to Jousto Installer Partners.
Your person. Backed by our team.
It should feel like your employee, with a whole team behind them.
Why it exists
More direct jobs usually means more admin.
Once enquiries and quotes start increasing, the owner can quickly become the next bottleneck.
The Coordinator gives you someone whose job is to keep the front end moving while you stay focused on customers, crews and installs.
What they do
The work around the technical work.
The Coordinator works in your business and your DaveCRM setup, keeping conversations, quotes and bookings moving.
DaveCRM
- Monitor the pipeline
- Make sure opportunities keep moving
- Flag overdue follow-up
- Keep information up to date
- Organise tasks and reminders
Design and quoting support
- Prepare OpenSolar or Pylon designs
- Prepare proposal drafts
- Build quotes using Partner pricing
- Collect bills, site photos and switchboard information
- Get the quote ready for technical and pricing approval
Quote follow-up
- Chase outstanding proposals
- Follow up quiet customers
- Surface questions and objections
- Help restart stalled opportunities
Site inspections
- Book inspections
- Confirm times
- Collect pre-site information
- Reduce missed appointments
Reviews and local presence
- Run review requests
- Help maintain Google Business Profile activity
- Assist with supplied/planned social scheduling
- Help keep the Partner looking active and professional
Your person, our backup
Your person. Backed by our team.
The Coordinator works as part of your business. You provide technical decisions, pricing, product preferences, install availability and final approval. The Coordinator handles the work around that.
Jousto provides training, systems, workflow support, process development, oversight and backup support.
Training
Systems
Workflow support
Oversight
“It should feel like your employee, with a whole team behind them.”
The installer still owns
- Pricing
- Technical approval
- Final design approval
- Site decisions
- Contract and commercial authority
- Install, workmanship and customer delivery
When to add one
You probably need a Coordinator when…
- Good enquiries are sitting too long.
- The owner is still replying to every message.
- Quotes are not being chased.
- Site bookings are disorganised.
- The phone keeps interrupting install work.
- Direct job volume is growing.
- You are buying extra opportunity packs.
- Admin is starting to become the next bottleneck.
What they are not
Not a random VA. Not a call-centre script.
This role is built around a solar installer’s day-to-day workflow. The Coordinator keeps communication, quoting support, bookings and admin moving. They do not replace the technical installer or make final electrical design and compliance decisions.
Customer-facing technical advice and final selling remain with the Partner or Jousto team as appropriate. The Coordinator handles structured support, admin, follow-up and design preparation under the Partner’s direction.
Your next move
Need someone to keep the front end moving?
If calls, quotes, bookings and admin have become the next bottleneck, let’s see whether a Sales & Admin Coordinator fits your business.
Book a Partner Discovery Call
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